30 Day Free Returns
Fohen are happy to offer a 30-day free returns policy! This means that you can return the product for any reason within the 30-day period after your order has been placed. We either provide a full cash refund for the tap and system*, or offer free replacements in the case of damaged or faulty items. You’ll find us proudly promoting this policy throughout our site and marketing communications – we’re proud of it.
Returned devices do need to be sent back in their original packaging, including all accessories. That said, the 30 day period is for thoroughly testing all the given features so that customers can make an informed decision. We definitely want you to open the box!
We work very hard to make sure that each customer gets all necessary information prior to a purchase through clear and concise product information. This helps to guarantee that your Fohen tap and system will match your needs.
Why we think you won’t need it!
While the 30-day free returns policy is available, our goal is that people won’t actually need it. Due to our emphasis on quality and customer service and a great price, plus easy deployment and a user-friendly tap, returning a Fohen product is almost unheard of.
If we install your system, your warranty will start from the date it's installed and our 30 days risk free trial will end. Find out more information about our installation service here.
If you wish to exchange your product within the first 30 days, please contact us to arrange a Return & Exchange label to be sent to you. If you still aren't happy with your product, returning your exchanged product is still possible as long as it remains within the initial 30-day period. Please note, return shipping of an previously exchanged product will not be covered under our 30-day returns policy and will need to be arranged and paid for by the customer. For more information, don't hesitate to contact us on 0808 196 2480 or email@example.com.*Offer excludes fitting or plumbing costs.