Our Most Frequently Asked Questions

Carbon Pure Filter Questions

Does the Carbon Purity Filter provide filtered drinking water?

No. The Carbon Purity Filter works to remove chemicals and properties from your mains water supply leading to the boiling unit. This prevents a build up of lime scale on the heating element of the boiler unit and allows us to offer 2 year warranty on the product. The Carbon Purity Filter doesn't filter the regular hot and cold feeds.

How often do you need to change the filters?

For the best results from your Fohën Instant Boiling Water Tap we recommend replacing your carbon purity filter every 3-6 months depending on the hardness of the water in your area.Not sure if you live in a hard or soft water area? Call our helpful Customer Service team on 0808 196 2480, or email us at hello@fohen.co.uk to find out exactly how hard the water is in your area and exactly how often you need to change your filter!

How Much Are Filters & How Often Do They Need Changing?

Your Fohën Carbon Purity Filter works hard to remove impurities from your water supply. Depending on the ‘hardness’ of the water supply to your property your Fohën Purity Filter will need replacing around every 6 months. If your water supply is excessively hard replacements may by required more frequently. Every purchase comes with your first Fohën Purity Filter included, with replacements available to purchase online.

Delivery Questions

Is delivery free for a Fohën boiling water tap?

If you’re ordering to a UK address then, yes, delivery is free! But don’t worry if not, we charge a reasonable and fair amount for delivery outside of the UK.

Do you ship overseas?

Yes, we can ship to Europe and further afield. Shipping costs may apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals. Next day delivery is a UK Mainland service only.

What shipping carriers do you use?

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

How long will it take to get my order?

It depends on where you are. Orders processed for the UK on standard delivery will take 2-4 business days to arrive, next day delivery orders (UK Mainland only) received before 3pm should be delivered on the next working day. European deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

Trouble Shooting your Fohën Tap

No Water is Flowing?

The Water Valves are blocked or have been turned off.

Solution: Turn on all the water valves.

Inlet Pipes are twisted or blocked.

Solution: Ensure the pipes are not twisted or kinked to restrict flow.

Boiler has the "E3" Fault Code.

The E3 code indicates water shortage protection. When the water level in the inner tank is below the minimum required level ‘E3’ will appear

Solution: Open the instant hot water tap handle to fill the instant hot water tank.

If the above does not work and the unit continues to show ‘E3’, it could be a float switch sensor fault.

Solution: Contact the retailer.

Boiler has the "E4" Fault Code.

The E4 code indicates power shortage protection.

Solution: Power off the unit and unplug from the power source. Then try reinstalling. If this does not solve the issue, contact the retailer.

Water is dripping from the instant hot water tap spout.

The expansion chamber isn’t draining the system correctly due to very small draw off water.

Solution: Draw off 0.5L of water to clear and prime the system. Avoid less than 150ml draw offs of water.

The spout is blocked.

Solution: Remove and clean the aerator.

Slow Flow from the spout.

Water Filter may be clogged from impurities in the inlet mains water.

Solution: The water filter must be changed every 6 months or this will void guarantee.

The spout is blocked.

Solution: Remove and clean the aerator.

General Questions

Where are Fohën taps made?

Fohën taps are moulded and manufactured in China. All taps are then assembled and hand-tested in the UK. Each Fohën product undergoes countless tests to assess its reliability, durability, flow, and load. The entire range of Instant Boiling Water Taps come with a completive 2-year warranty as standard. Your satisfaction is our top priority.

Are Fohën taps good?

Each Fohën product undergoes countless tests to assess its reliability, durability, flow, and load. This is the only way to ensure that our customers always have the best possible experience, even after many years. Fohën taps are crafted from the highest grade raw materials and individually hand-tested, the entire range of Instant Boiling Water Taps come with a completive 2-year warranty as standard. Your satisfaction is our top priority.

How Safe Are Fohën Boiling Water Taps?

Fohën taps come with double spring-loaded, redundancy locks, meaning the tap can’t be left running without holding the lever in position or turned on by inquisitive little ones. Our splutter-free spouts are specifically designed to remain insulated from the inner flow of boiling water and to deliver piping hot water at a consistent and steady flow. Each boiling unit comes pre-programmed with "safe-modes" meaning if for what ever reason your water supply should shut off, your system will react and prevent any over heating.

Is A Fohën Tap Compatible With My Existing Sink & Worktop?

All Fohën Boiling Water Taps require an industry standard 35mm hole for installation. Compatible with Belfast sinks and up to 40mm thick worktops, our taps are one of the most versatile boiling water taps available on the market today.

How do boiling water taps work?

Your tap will be connected to a small boiler, which can easily fit under your sink. The boiler takes water from your kitchen’s existing cold-water supply and heats it using its innovative, low-energy, insulated, pressure tank. The water stays in the tank, heated to the temperature you choose, using the touch screen temperature controller, until your wish to dispense it by turning the boiling water handle on your tap. The hot/cold mixer tap takes water directly from your existing hot and cold water supply to deliver regular cold or warm water, pretty much the same as your The innovate boiler means that the tank can keep a full 2.4 litres of water heated to 98.9 degrees all day for the same amount as it costs to boil a kettle once.

Can you provide a VAT receipt?

Yes! We can either send one in the post or via email. Simply let us know how you'd prefer to recieve it.

How much are boiling water taps?

For many years it was impossible to find a boiling water tap that was under £1000. At Fohën, our instant boiling water taps start from £399.99, which is much more affordable. Generally, these clever devices cost on average about £800, but because we are a purely online store, we can pass on our savings to you. We’re also throw in free delivery if you’re in the UK. You’re welcome!

Are boiling water taps expensive to run?

Not at all. Depending on your energy supplier. An instant boiling water tap costs about 3p a day (if you’re using an average of 3 litres of water a day).

Do boiling water taps save money?

They do in the long term by lowering your energy and water usage. According to energy provider N Power, the average kettle costs about 2.5p-3p to boil 1.5 litres. Just think about how many times you may boil the kettle in the day? The Fohën Instant Boiling Water Tap costs as little as 3p per day to operate. So, you can expect to save money if you swap your kettle for an energy efficient boiling water system.

Does an instant boiling water tap purify the water? 

The Fohën Instant Boiling Water Tap delivers clean, fresh, hot & cold water directly from your homes main water supply. The system comes with an innovative Carbon Pure Water Filter, which organically absorbs and removes all unwanted chemicals - calcium, magnesium, odour, dirt and other water particles. The system also has sensors to ensure water is always at an adequate level (and stops it from overheating).

Can I use a boiling water tap in a hard water area?

Yes. In fact, if you live in a hard water area you will notice the biggest difference of all. Our innovative carbon purity water filter works hard to remove hard water impurities and chemicals to provide purity filtered, fresh boiling water on demand.

Does the instant boiling water system require earthing?

The boiler comes with a 13-Amp plug already fitted and earths direct through your homes main circuit, so there no need for any additional earthing.

Can you really use the boiling tap to make a cup of tea?

Absolutely. The Fohën Instant Boiling Water Tap does everything you need your everyday tap to do, only without the wait and without ever having to manually refill.

Is it like having the kettle boiling all day?

Yes, but much cheaper and much more efficient. The boiler takes water from your kitchen’s existing cold-water supply and heats it using its innovative, low-energy, insulated, pressure tank.The water stays in the tank, heated to the temperature you choose (you can adjust it between 75 – 98.9 degrees) using the touch screen temperature controller. You then just dispense it by turning the boiling water handle on your tap.The innovate boiler means that the tank can keep a full 2.4 litres of water heated to 98.9 degrees all day for the same amount as it costs to boil a kettle once.

What does my Fohën order include?

Each order comes as standard with the tap of your choice, the boiling water tank, the Carbon Purity Filter, all fixings needed, instructions and FREE tracked delivery.

How can I pay for my order?

Either on our online store or by phone using your credit or debit card. (we accept American Express, Apple Pay, Google Pay, Paypal, Maestro and Visa).

Can I get additional accessories?

Supplementary filters and other ancillaries can be bought either through this site or by calling the customer helpdesk.

Can I get a print copy of your catalogue?

Yes! Just go to our Request a Catalogue page and we’ll post one to your address. Of course, you can also download a copy too....

WRAS Questions

What is a WRAS Approval?

A WRAS approval is an easy way to demonstrate that a material or water fitting, is of a suitable quality and standard.

Any water fitting, which when installed, will carry or receive water from the public mains water supply in the UK, must comply with the Water Supply (Water Fittings) Regulations or Scottish Byelaws. These require that a water fitting should not cause waste, misuse, undue consumption or contamination of the water supply and must be ‘of an appropriate quality and standard’.

WRAS Product Approval: Whole products such as valves, boilers & showers undergo mechanical and water quality testing. This type of approval demonstrates products are of an appropriate quality and standard, provided the fitting is installed according to any conditions given with the approval.

WRAS Material Approval: Non-metallic materials & components, such as rubber sheet material & ‘O’ rings, undergo testing only for their effects on water quality. This type of approval demonstrates that the non-metallic material/component complies with BS6920.

Fitting Questions

Can I install a boiling water tap myself? Or do I need to call a plumber?

If you’re DIY savvy and know your way around a toolbox then you should be able to follow the instructions in the box. However, we always recommend calling a trained plumbing professional to avoid any kitchen nightmares.

No need to call the electrician. We’ve purposefully designed the Fohën Instant Boiling Water System to be as easy to install as possible. In fact, we cover this a little in our downloadable brochure.Please call us free on 0808 196 2480 (Monday-Friday, 8:30am-5pm) or email us at hello@fohen.co.uk and we’ll be able to advise you if we can. All products come with helpful diagrams and documentation.

Do boiling water taps need extra plumbing?

No! Fohën Instant Boiling Water Taps only require your existing hot and cold water feeds, so there’s no need to carry out any additional and intrusive plumbing works.

Returns Questions

How does the 30-Day free returns policy work?

When you order your tap, we place a charge on your card for the cost of the tap. If at the end of 30-Days you decided, for whatever reason, that you don’t want to keep hold of it after all you simply put it back in its packaging, let us know you want to return it and we’ll take care of the rest, including releasing the money back to you, within 48 hours.

Is there a cost to return the tap if I don’t want it?

If you want to send your tap back to us within 30 days, for whatever reason, simply give us a call and let us know that you’re sending it back. As soon as we receive the order back, we’ll release the charge on your card. Alternatively, we can arrange for our courier, Parcel Force, to collect the parcel from you. The cost for this is £14.99.

What is the return address?

Fohën Returns, Tornado House, High Street, Heckmondwike, West Yorkshire, WF16 0DL

Can I return my product?

We always aim for make sure our customers love our products - which is why we offer our FREE 30 DAY TRIAL - but if you do need to return an order, we’re happy to help. Just email us directly at hello@fohen.co.uk and we’ll take you through the process.

Choosing your new Fohen Tap!

How many styles do Fohën taps come in?

The Fohën Instant Boiling Water taps comes in 5 different styles

How many colours are available?

The Fahrenheit Collection is available in:

The Fantale Collection is available in::

The Furnas Collection is available in:

The Flex Collection is available in:

The Flare Collection is available in:

Have you got a question we have not had before?

Got a question we haven’t had before? We would love to hear from you.  Call us on 0808 196 2480 or send us a message at hello@fohen.co.uk

Click here for more information on Instant Boiling Water taps.