Our 5 Most Frequently Asked Questions
Does the Carbon Purity Filter provide filtered drinking water?
No. The Carbon Purity Filter works to remove chemicals and properties from your mains water supply leading to the boiling unit. This prevents a build up of lime scale on the heating element of the boiler unit and allows us to offer 2 year warranty on the product. The Carbon Purity Filter doesn't filter the standard hot and cold water outlets.
How Much Are Filters & How Often Do They Need Changing?
Your Fohen Carbon Purity Filter works hard to remove impurities from your water supply. Depending on the ‘hardness’ of the water supply to your property your Fohen Purity Filter will need replacing around every 6 months. If your water supply is excessively hard replacements may by required more frequently. Every purchase comes with your first Fohen Purity Filter included, with replacements available to purchase online.
What Is The Delivery Time of My Order?
Orders processed for the UK on standard delivery will take 2-4 business days to arrive, next day delivery orders (UK Mainland only) received before 3pm should be delivered on the next working day. Delivery details will be provided in your confirmation email..
How Safe Are Fohen Boiling Water Taps?
Fohën taps come with double spring-loaded, redundancy locks, meaning the tap can’t be left running without holding the lever in position or turned on by inquisitive little ones. Our splutter-free spouts are specifically designed to remain insulated from the inner flow of boiling water and to deliver piping hot water at a consistent and steady flow.
Is A Fohen Tap Compatible With My Existing Sink & Worktop
All Fohen Boiling Water Taps require an industry standard 35mm hole for installation. Compatible with Belfast sinks and up to 40mm thick worktops, our taps are one of the most versatile boiling water taps available on the market today.
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